AI telephony: handle, transcribe and find every call
An AI assistant that answers the phone, every call transcribed and summarized, and recordings you can find in seconds.
AI telephony gets more out of every call. An AI assistant answers when your team is busy or away, handles frequently asked questions and transfers the caller or takes a call-back request. Your staff's calls are transcribed and summarized automatically, so nobody needs to take notes.
AI telephony runs on top of Voxigo business VoIP. Together we decide what the assistant does, which calls are recorded and how callers are informed, so everything stays GDPR-compliant.
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What you get
Everything arranged, by one party
AI assistant on the phone
Answers during busy periods or after hours, handles standard questions and transfers to the right colleague.
Call-back requests and notes
Who called, about what and what is needed: recorded and sent to the right person.
Call transcription
Every recorded call is turned into searchable text.
Summary and action points
Right after the call, a short summary with agreements and next steps.
Replay recordings
Search by date, number or keyword and listen back, for example when there is a dispute about an order.
Insight
See how often people call, about what, and where they drop off.
Who it is for
Is this for you?
- Companies that miss calls during busy times or after hours
- Customer service and planning teams that must record calls
- Organizations that want to retrieve agreements made by phone
- Teams that want to save time on call notes
How it works
Arranged in four steps
- Define the goalAnswer, transcribe, summarize, record, or all of these?
- SetupWe configure the assistant with your answers, routing rules and caller notice.
- TestYou make test calls and we fine-tune until it sounds right.
- Live and improveInsights from calls help us make the assistant smarter.
Frequently asked questions
Questions about AI telephony
What exactly can the AI assistant do?
It answers calls, responds to questions you have provided answers for, transfers to colleagues and takes call-back requests. Difficult or sensitive questions go to a human.
Does the caller know they are talking to an AI?
Yes. We recommend announcing it at the start of the call.
Am I allowed to record and transcribe calls?
Yes, if you have a valid reason and inform callers beforehand. We help with the right settings and notice; seek advice for your specific situation if in doubt.
How long are recordings and transcripts kept?
You decide, in line with your privacy policy. Keep them no longer than necessary.
Do I need Voxigo VoIP telephony?
Yes, AI telephony works together with Voxigo business VoIP.
What does AI telephony cost?
It depends on the features and call volume. We make a tailored quote and are happy to show it in a demo first.
Want to brainstorm with an expert, no obligation?
Leave your details or call us on 085 210 3150.